Sales & Service Excellence

Description

Turn order takers into opportunity makers with a member focused training program for frontline staff.

This program builds skills in relationship development, empathy, and effective communication, helping teams move from transactional service to meaningful member interactions. Participants gain confidence in handling objections, de-escalating situations, and delivering personalized solutions that drive loyalty and growth.

Designed with flexibility in mind, participants can choose session dates that fit their schedules.

Day One Options (Choose during Registration):

• June 9
• July 23 | Live Online
• July 28
• August 25
• November 5 | Live Online
• November 10

Day Two Options (Choose during Registration):

• June 23
• August 4
• August 6 | Live Online
• September 1
• December 8
• December 17 | Live Online